Patient Center

What to Expect

Your doctor will lead a team that will work together to evaluate your vision, eye health and provide the best treatment option(s) for your condition(s). Our opticians will review your vision benefits and payment options, fit you for glasses and assist with any contact lens consult services. If at any time you have questions during the process, please ask.

We recommend you plan to spend about 60-90 minutes at your appointment depending on the complexity of your needs.

Insurance Questions

• If you have specific insurance questions prior to your visit, please contact our insurance department at 901-872-2020 extension 205 at least 2 days prior to your appointment.

Appointment Confirmation Required

• Confirm with our team that your mobile number and email address on file are correct. You will receive reminders via email and text. Unfortunately, 90% of patients who do not confirm their appointment do not show up for their appointment. Therefore, we require you to confirm your appointment electronically or via phone at least 36 hours in advance. 
• After confirming your appointment, avoid the no show fee by cancelling at least 36 hours in advance. 

Patient Registration Form

In order to ensure that your first visit goes smoothly, please complete the forms below prior to your visit. This information is needed to comply with state and federal laws, to file your insurance and to help your doctor understand more about you, your vision and your overall medical health. We recommend you fill it out online versus downloading it and bringing the paper copy. Having this information in advance will decrease your wait time.

Complete this form if you are coming for a ​vision exam for glasses and contact lenses​. This form allows us to file your vision insurance like Vision Service Plan, EyeMed, Davis Vision, Spectra and TennCare for school aged children.

Vision Exam
Register OnlineVision Exam
Download, print, & bring to exam

Complete this form if you are coming for a ​medical eye exam​ like for diabetes, high blood pressure, arteritis, pink eye, injury, glaucoma, or cataracts.

Medical Exam
Register OnlineMedical Exam
Download, print, & bring to exam

Don’t forget to use your:

• Flexible Spending Plans
• Health Savings Accounts (HSA)
• Medical Savings Accounts (MSA)
• Cafeteria Plans for most of your eye care needs

All of the above plans can be used for all your eye care and eyewear needs, including eyeglasses, contact lenses, routine office visits and medical office visits.

Care Credit

The Care Credit card is available to help people pay for health care expenses, often with an introductory period that is interest-free. We accept Care Credit for all of our services. To learn more or apply for the card, visit Care Credit here.